Stanley Park - Visitors Centre Host

Role Summary:

We are seeking enthusiastic and friendly individuals to join our team as Visitors Centre Hosts. As a host, you will be the first point of contact for visitors, providing a warm welcome and valuable information about our attractions, services, and events. This is a fantastic opportunity to develop your customer service skills, meet new people, and contribute to our award-winning park.

Key Responsibilities:

• Greeting and Assistance: Welcome visitors with a friendly and approachable demeanor. Answer questions and provide information about the centre’s facilities, exhibits, events, and surrounding areas.
• Information Distribution: Distribute brochures, maps, and other informational materials. Ensure displays are well-stocked and up-to-date.
• Visitor Support: Assist visitors with special needs, including providing accessibility information and support as needed.
• Event Assistance: Support the coordination and execution of special events, including set-up, registration, and other tasks as required.
• Feedback Collection: Gather feedback from visitors to help us improve our services and ensure a positive experience for all.

Benefits:

• Meet new people and be part of a friendly and supportive team.
• Enhance your knowledge of local history and attractions.
• Contribute to the community and make a positive impact on visitors’ experiences.
• Receive training and ongoing support from experienced staff.

What skills do I need?

Requirements:

• Interpersonal Skills: Strong communication and interpersonal skills with a passion for helping others.
• Customer Service: Previous experience in customer service or hospitality is a plus, but not required.
• Knowledgeable: Willingness to learn about the centre’s history, exhibits, and events to provide accurate information.
• Dependable: Reliable and punctual with a commitment to the scheduled volunteer hours.
• Team Player: Ability to work effectively in a team environment and follow direction from centre staff.

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

Commitment: Minimum of 2 days a month Duration: 11am - 3pm Saturdays and Sundays.

Where does this role take place?