Customer Service Volunteer

• Complete an introduction to Citizens Advice and training for your role.
• Welcome all clients and other visitors to the local Citizens Advice.
• Explain to the clients how long they might be waiting and what will happen and give out a form for clients to fill in.
• Type up information from the client form onto a spreadsheet or database.
• Answer the telephone, reply to emails and post.
• Help with the day to day running of the Citizens Advice service.

What's in it for you?

• Gain and build on valuable skills and experience such as communication, IT skills and working in a team.
• Increase your employability
• Contribute to the smooth running of the advice service which makes a real difference to people's lives.
• Work with a range of different people, independently and in a team.

What skills do I need?

You don't need specific qualifications or skills but you'll need to:

• Be friendly and approachable.
• Be non-judgemental and respect views, values and cultures that are different to your own.
• Have good IT skills.
• Be calm under pressure.
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
• Be willing to undertake training in your role.

When do I need to be available?

Details

The time spent and how often you volunteer can be flexible.

Where does this role take place?