Information and Guidance

What will you do?

• Complete an introduction to Citizens Advice and training for your role.
• Explore issues with clients to be able to provide them with options to help them solve their problems.
• Give information, guidance and support to clients or signpost/ refer to other services.
• Write a summary of the clients' problems and what action you've taken.
• Look out for problems that are common, or are unfair, and record information to support Citizens Advice research and campaigns work.

What's in it for you?

• Make a real difference to people's lives.
• Develop or use your skills to do something worthwhile.
• Gain experience in a working environment and increase your employability.
• Good quality training that helps you learn about a range of issues such as benefits, debt and housing.
• Meet and work with a range of different people and be part of a friendly and inclusive team.
• Be involved and have a positive impact in your community.

What skills do I need?

You don't need specific qualifications or skills but you'll need to:

• Be friendly, approachable and patient.
• Be no-judgemental and respect views, values and cultures that are different to your own.
• Have good communication skills.
• Confident with using IT
• Be able to understand information and explain it to others.
• Work within Citizens Advice key principles and policies, including equity, diversity and inclusion, confidentiality and data protection.
• Be willing to undertake training in your role.

When do I need to be available?

Details

CAEL would like at least 4 hours per week. This can be done flexibly.

Where does this role take place?